Legal Information
Privacy Policy
This Privacy Policy explains how ALT SAINT GROUP collects, uses, stores and protects personal data when you visit our website, contact us, request information, book a call or use our digital services.
Last updated: 28 May 2026
Who we are
This website is operated by ALT SAINT GROUP. In this policy, “ALT SAINT”, “we”, “us” and “our” refer to the organisation responsible for this website and for the processing of personal data described below.
You can contact us about privacy matters at [email protected].
What this policy covers
This policy applies to personal data processed through our website, contact forms, chatbot, call booking flows, service enquiries, proposal requests, email communication and other digital interactions connected to ALT SAINT GROUP.
It does not replace any specific privacy terms, data processing agreement or contractual document that may apply to a client project or a separate service agreement.
Personal Data We Collect
The information we process depends on how you interact with us.
| Area | What we may collect | How we collect it | Why it matters |
|---|---|---|---|
| Identity and contact data | Name, company name, job title, email address, phone number and country. | When you submit a form, book a call, send an email or contact us directly. | We need this information to respond, qualify enquiries and communicate with you. |
| Business information | Website, industry, company size, project requirements, budget range, objectives and service interests. | When you request a proposal, complete a qualification form or describe your needs. | This helps us understand whether our services are relevant and prepare better recommendations. |
| Technical data | IP address, browser type, device information, operating system, referral URL and pages visited. | Through server logs, analytics tools, cookies and similar technologies. | This helps us operate, secure and improve the website. |
| Communication data | Messages, enquiries, form submissions, chatbot conversations and call notes. | When you interact with our forms, chatbot, email, calendar or support channels. | This allows us to follow up, answer questions and maintain context. |
| Marketing preferences | Newsletter preferences, consent records, unsubscribe status and communication choices. | When you opt in, opt out or manage your preferences. | This helps us respect your communication choices. |
How We Use Data
We only use personal data when there is a clear reason to do so.
| Purpose | What we do | Typical lawful basis | Why it matters |
|---|---|---|---|
| Responding to enquiries | We use your details to answer questions, arrange calls and follow up on requests. | Legitimate interests or steps before entering into a contract. | We need enough context to respond properly. |
| Providing services | We use project, business and contact information to prepare proposals, deliver work and manage client communication. | Contract performance or steps before entering into a contract. | Service delivery requires accurate project and stakeholder information. |
| Website operation | We process technical data to maintain performance, security and functionality. | Legitimate interests. | This keeps the website available, secure and reliable. |
| Analytics and improvement | We may measure traffic, page performance and user behaviour to improve the website. | Consent where required, or legitimate interests where legally permitted. | This helps us understand what works and where the experience can improve. |
| Marketing communication | We may send updates, insights or relevant service information where permitted. | Consent or legitimate interests, depending on the context. | This allows us to communicate with people who have shown interest in our work. |
| Legal and business records | We keep certain records for accounting, tax, compliance, dispute management and security. | Legal obligation or legitimate interests. | Some information must be retained for responsible business administration. |
AI, automation and chatbot interactions
Our website may use AI-assisted tools, chatbots, automation systems and retrieval-based search to answer questions, qualify enquiries and route requests. When you use these tools, the information you provide may be processed to generate a response, understand your request, improve support quality and pass relevant enquiries to our team.
Please do not submit sensitive personal data, confidential business information or information you are not authorised to share through chatbot or website forms unless it is necessary for your request.
Cookies and similar technologies
We use cookies and similar technologies to make the website work, improve performance, understand usage and support marketing activity. For more information, please read our Cookies Policy.
Who we share data with
We may share personal data with trusted service providers and partners where necessary to operate our website, deliver services, manage enquiries, provide hosting, analytics, automation, email, CRM, scheduling, security, payment, accounting or professional advisory services.
We do not sell your personal data. Where third-party providers process data on our behalf, we take steps designed to ensure they process it only according to appropriate instructions and security requirements.
International transfers
Some service providers may process data outside your country or region. Where this happens, we aim to use appropriate safeguards such as contractual protections, adequacy decisions or other lawful transfer mechanisms where required.
Retention
We keep personal data only for as long as reasonably necessary.
| Data type | Typical retention approach | Why we keep it | What happens afterwards |
|---|---|---|---|
| General enquiries | Kept for as long as needed to respond and follow up. | To manage communication and avoid losing context. | Deleted, anonymised or archived when no longer necessary. |
| Client and project records | Kept during the relationship and for a reasonable period afterwards. | To deliver services, manage records and handle legal or accounting duties. | Archived or deleted according to business and legal requirements. |
| Marketing records | Kept until you unsubscribe, withdraw consent or object. | To respect preferences and avoid sending unwanted communication. | Suppression records may be retained to honour opt-outs. |
| Technical and security logs | Kept for a limited period unless needed for investigation. | To maintain security, prevent abuse and troubleshoot issues. | Deleted or anonymised when no longer required. |
Your rights
Depending on your location and applicable law, you may have rights to access, correct, delete, restrict or object to the processing of your personal data. You may also have the right to data portability and the right to withdraw consent where processing is based on consent.
To exercise your rights, contact us at [email protected]. We may need to verify your identity before responding to certain requests.
Security
We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. No online service can be guaranteed to be completely secure, but we work to maintain appropriate safeguards.
Children
Our website and services are intended for business users and are not directed at children. We do not knowingly collect personal data from children.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations or business practices. The updated version will be published on this page with a revised “Last updated” date.
Contact
For privacy questions or requests, contact us at [email protected].